Privacy Policy

01 / Our approach

Overview

Diego’s Machine Shop respects the privacy of customers and website visitors. This Privacy Policy explains the information we may collect, how we use and disclose it, and the choices available to you. It applies to information connected with our website, service inquiries, and communications with us.

This policy does not replace the privacy terms of independent businesses or websites you may reach through our site. In particular, a financing application is provided by a third-party provider and is governed by that provider’s disclosures and policies.

02 / What you share

Information we may collect

We may collect information you choose to provide when you call, email, submit a contact request, request an estimate, schedule service, or otherwise communicate with us. Depending on your interaction, this can include:

• Contact details, such as your name, phone number, email address, and preferred way to reach you.
• The contents of your message, appointment or estimate request, and customer-support communications.
• Vehicle and service information you provide, such as vehicle details, repair concerns, and requested services.
• Other information you voluntarily include in a communication with us.

Please do not send sensitive financial or identity information, such as a Social Security number, date of birth, income information, or payment-card information through a general contact request.

03 / Why we use it

How we use information

We may use the information we collect to respond to inquiries; arrange, manage, and support automotive service; prepare or discuss estimates; communicate about appointments or repair status; provide customer support; maintain and improve our website and operations; protect against misuse; and comply with applicable legal obligations.

Where you have made a separate, explicit choice to receive promotional messages, we may use the relevant contact information for those messages as described in the SMS/MMS Messaging Privacy section below.

04 / Who helps us operate

Service providers and disclosures

We may use service providers that help operate our website, host or process online contact requests, communicate with customers, provide technology or security support, or perform related business functions. Those providers may process information on our behalf only as needed to provide their services and subject to appropriate contractual or other protections.

We may also disclose information when reasonably necessary to comply with law, respond to a lawful request, protect the rights, safety, or property of Diego’s Machine Shop or others, or address fraud, security, or technical issues.

Our online contact form may be made available through a third-party form platform. Information you enter into that form may be processed by that provider and made available to us so we can respond. We do not control every operational practice of independent providers, and their handling of information is governed by their own terms and policies.

05 / Clear text-message choices

SMS/MMS Messaging Privacy

Diego’s Machine Shop may use SMS/MMS to communicate about automotive service. Service-related messages may include appointment reminders, estimate follow-ups, repair status updates, and customer support. Promotional messages are sent only if you separately and explicitly opt in to receive them.

• Your consent is optional. Consent to receive SMS/MMS messages is not a condition of purchase or service. We do not infer consent simply because you provide a phone number or submit a contact request.
• Separate choice. Any SMS consent choice should be presented separately from a service or contact request. If you do not opt in, you may still contact us and receive service by phone, email, or other available methods.
• Frequency and charges. Message frequency varies. Message and data rates may apply, depending on your wireless plan.
• STOP and HELP. Reply STOP to a program message to opt out. We may send one final confirmation of your opt-out; after that, you will receive no further program messages unless you provide new consent. Reply HELP for assistance, or contact us at (951) 202-9354 or [email protected].
• No marketing sharing of SMS consent. SMS consent and opt-in information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We may use authorized messaging service providers to process this information solely to deliver messages for us under appropriate protections; they may not reuse it for their own marketing.

Text messaging is not an emergency channel. For immediate assistance with your vehicle or service needs, please call the shop.

06 / Website operations

Technical information and cookies

When you visit our website, we or our service providers may receive certain technical information, such as your browser type, device information, IP address, pages or links accessed, referring page, and approximate usage timing. Our website or providers may use cookies or similar technologies as applicable to operate features, remember preferences, protect the site, and understand site performance.

You can manage certain cookies through your browser settings. Limiting cookies may affect some website functions. We do not represent that every technology used by our service providers operates in the same way or that all cookies are disabled when you choose a browser setting.

07 / Care and limits

Security and retention

We use reasonable administrative, technical, and physical measures designed to help protect information appropriate to the nature of our operations. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described in this policy, including to respond to you, manage service-related records, meet legal or operational requirements, resolve disputes, and protect our rights. Retention needs vary by the type of information and the context of the interaction.

08 / Your communication preferences

Your choices and requests

You may ask questions about the personal information connected with your interactions with us, request that we update contact details, or make another privacy-related request by calling or emailing us. We may need to verify the request and may retain or decline to change information where necessary for legitimate business, legal, security, or recordkeeping reasons.

To change SMS/MMS preferences, use the STOP and HELP instructions above. To stop receiving promotional email, follow the instructions included in the email when available or contact us directly.

09 / Young visitors

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the concern and take appropriate action.

10 / Stay in touch

Updates and contact us

We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. When we do, we will post the updated version here and revise the effective date. Your continued use of our website after an update is subject to the then-current policy.

Please also review our Terms & Conditions.